I purchased a bottle of Velvet Pink Kitty (which i really wanted, i had a decant and loved it, used the whole thing!) from a LJ sale. The lovely gal who sold it to me sent promptly, with DC. When the package hadn't reached me (in PA) from NY state after a week, we both became concerned and began contacting USPS to find out what the delay might be. Long story short, USPS delivered the package to the completely wrong address, which turned out to be a huge QVC returns center, and we will likely never see the package again :( It would figure that the bottle i was able to purchase for a reasonable (non-ebay) price got lost, and i haven't seen any for sale since. So sad. The seller was extremely kind and refunded me half the purchase price, and will refund the remainder if she is able to get the full value back from USPS, she worked with me every step of the way. I don't fault her at all. This was strictly a USPS snafu.
Aw, that blows. I'm sorry your bottle was lost! I hate to say it, but your seller won't get anything from the PO if there was no insurance on the package. DC is practically meaningless in terms of lost mail... it lets you know if the package is delivered [*if* the post person scans it, that is], but beyond that offers no security. They won't look for/reimburse a lost package unless it's insured.
That said, in years of mailing BPAL and years of mailing CD trades before that I have very rarely had packages lost. Two lost going overseas I think [and one because the girl gave me an address she knew was problematic], and one BPAL package lost domestically last year. Given that DHL recently lost a $1500 package of software from Adobe and NEVER found it, I think the PO does a pretty good job for a couple of bucks. ;)
Yeah, this is the first time i've had something get truly lost. As in never likely to be seen again. I'm not holding my breath that the PO will reimburse her, although this truly is a total screw up on their part. Ah, well. Perhaps VPK was simply not destined to live at my house :(